Frequently Asked Questions
Everything you need to know about your Bunaai experience
How can I track my order?
Once your order is shipped, you will receive an email and SMS with the tracking link and AWB number to monitor your package in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most products. Items must be unused, unwashed, and have all original tags attached.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.
How do I ensure I pick the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart as sizes may vary by fit and fabric.
Do you offer international shipping?
Yes, Bunaai ships worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
How should I care for my Bunaai garments?
To maintain the longevity of our handcrafted fabrics, we recommend dry cleaning for the first wash and gentle hand wash in cold water thereafter.